Customer Service Advisor

Customer Service Advisor

Brockworth

£24,100

What’s on offer:

• Clear and achievable career progression with salary increases
• The opportunity to work from home once trained and confident in your role
• Full training provided over a six-week period
• Free parking or very easily accessible on bus routes from Gloucester or Cheltenham
• Monday to Friday, 9am to 5pm, working pattern
• 6 new positions available
• A minimum of 31 days annual leave
• Further incredible benefits listed at the bottom on this advert!

What will you be doing:

• Communicate Clearly: Maintain clear and consistent communication within the team and with customers.
• Assess Claims: Review the details of claims to evaluate damages according to the policy.
• Spot and Report Fraud: Identify signs of fraud and report them to the appropriate team.
• Understand Customer Needs: Make sure you fully grasp what the customer requires and expects.
• Manage Workload: Handle your own cases, upload necessary documents, and keep accurate records.

What do you need to apply for the role:

• No previous office experience required, just previous experience of working with customers.
• You must enjoy talking to and helping customers, you will be doing lots of this via phone and email.
• A willingness to learn is key! There will be so much for you to learn.

Benefits:

• Flexible Working - Smart Working @ Ageas gives employees flexibility around location (as long
• as it’s within the UK).. We also offer a minimum of 31 days holiday (inc. bank holidays) and you
• can buy and sell days.
• Supporting your Health - Dental Insurance Health Cash Plan, Health Screening, Will Writing,
• Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities - Yoga, Mindfulness.
• Supporting your Wealth - Annual Bonus Schemes, Annual Salary Reviews, Competitive
• Pension, Employee Savings, Employee Loans.
• Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social
• Getting Around - Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover
• Get some Tech - Deals on various gadgets including Wearables, Tablets and Laptops.
• Supporting you back to work - Return to work programme after maternity leave

Interested? Send your most up-to-date CV to GEORGIE at i2i recruitment today!Our mission of 'Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.