Customer Service Advisor

Customer Service Advisor

• Inbound / Full training provided
• Gloucester HQ 8am to 5pm Mon-Fri - Not remote
• £25,000

Overview:

Operating in a busy inbound call centre, you will play a pivotal role in driving productivity and ensuring the very highest levels of customer service. This position calls for a dynamic individual who loves customer interaction, can work with multiple IT applications and enjoys the buzz of team collaboration.

Ideal Experience:

• Fast-paced office-based employment.
• Outstanding customer service skills with a client-focused approach.
• Superior verbal and written communication abilities.
• Proficient in multitasking and meeting deadlines.
• Independent initiative and unsupervised working capability.
• A collaborative team player with a strong work ethic.
• Highly IT literate; ability to quickly learn new IT systems.
• Ability to thrive under pressure in a fast-paced team environment.
• Commitment to fostering a positive, supportive team culture.

Core Responsibilities:

• Handle client communications, ensuring a high standard of customer service.
• Accurately log client interactions and service requests using in-house IT systems.
• Coordinate solutions, adhering to SLAs and optimising efficiency.
• Facilitate seamless communication between stakeholders.
• Demonstrate excellent email/ticket management and response skills.
• Uphold exceptional customer care standards.
• Contribute to achieving team KPIs through diligent work ethic.
• Perform additional customer service and administrative duties as needed.
• Working to targets to ensure, personal and team KPIs met.