Service Advisor

Reed

Posted 15 days ago, valid for 17 days

Gloucester, Gloucestershire GL2 4UF

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

Reed is seeking a customer service advisor for a temporary to permanent role at a fast-growing company in Quedgeley.
The salary for this position ranges from £26,000 to £30,000, and candidates should have relevant experience in customer service.
The role involves being the first point of contact for customers and engineers, managing issues and emergencies across the UK.
Benefits include 25 days of holiday plus bank holidays, hybrid working after probation, free lunch once a week, and monthly bonuses.
Candidates should be dynamic and forward-thinking, with a focus on improving customer service and building positive relationships.

Are you immediately available and looking for a temporary to permanent role? Reed are representing a fast growing company based in Quedgeley looking for a customer service advisor to join their team on a full time temp to perm basis.

Benefits:

Salary 26k- £30k
25 days holiday + bank holidays
Free lunch one day per week
Hybrid working after probation
Parking
Monthly and Quarterly bonus after probation

The purpose of this role is to act as first point of contact for both customers and engineers. We need someone really dynamic and forward thinking. It is a fast-paced, demanding role and you will be managing problems, breakdowns and emergencies all over the UK. Daily activities within the department are focused to ensure timely fulfilment of customer needs and to constantly improve the level of customer service provided while working as a collaborative member of a really supportive team.

Principal Responsibilities/Duties

Responding to incoming service requests and technical queries - both telephone and via email
Scheduling and planning engineers diaries
Communicating with customers
Promoting the business, building positive relationships and ensuring a positive customer experience
Carrying out admin to ensure all relevant parts are available and in place for work to be carried out
Liaising with sub-contractors

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