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Service Advisor

Reed
Posted 13 days ago, valid for 7 days
Location

Gloucester, Gloucestershire GL2 4UF

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Reed is seeking a customer service advisor for a temporary to permanent role in Quedgeley.
  • The position offers a salary between £26k and £30k, along with 25 days of holiday plus bank holidays.
  • Candidates should be dynamic and forward-thinking, as the role involves managing problems and emergencies across the UK.
  • Responsibilities include responding to service requests, scheduling engineers, and ensuring a positive customer experience.
  • Immediate availability and relevant experience in a fast-paced customer service environment are required.

Are you immediately available and looking for a temporary to permanent role? Reed are representing  a fast growing company based in Quedgeley looking for a customer service advisor to join their team on a full time temp to perm basis.

Benefits:

  • Salary 26k- £30k
  • 25 days holiday + bank holidays
  • Free lunch one day per week
  • Hybrid working after probation
  • Parking
  • Monthly and Quarterly bonus after probation

The purpose of this role is to act as first point of contact for both customers and engineers. We need someone really dynamic and forward thinking. It is a fast-paced, demanding role and you will be managing problems, breakdowns and emergencies all over the UK. Daily activities within the department are focused to ensure timely fulfilment of customer needs and to constantly improve the level of customer service provided while working as a collaborative member of a really supportive team.

Principal Responsibilities/Duties

  • Responding to incoming service requests and technical queries - both telephone and via email
  • Scheduling and planning engineers diaries
  • Communicating with customers
  • Promoting the business, building positive relationships and ensuring a positive customer experience
  • Carrying out admin to ensure all relevant parts are available and in place for work to be carried out
  • Liaising with sub-contractors

Apply now for immediate consideration

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.