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- Set and deliver the strategic direction for the quality of our homes, engaging with customers to listen to and meet their hopes and wishes.
- The key responsibility of the Property Compliance team is to provide an excellent customer focused Asset Management service and contribute to the provision of homes that are safe and comfortable for customers.
- Ensure our homes meet and exceed all property health, safety and compliance standards protecting our customers and our reputation as a landlord.
- Oversee the delivery of property related safety servicing programmes ensuring that customers are safe, and that we meet and exceed our landlord statutory requirements.
- Support the delivery of the Property Safety MOT programme and ensure any actions resulting from the inspections are effectively delivered.
- Lead in the regular monitoring and analysis of statutory compliance performance and the production of statutory compliance related management reports as required.
- Oversee the delivery of safety servicing programmes, including:
- Gas safety
- Asbestos safety
- Mechanical / electrical safety
- Water safety
- Fire Safety
- Other areas of property related statutory compliance
- Ensure all safety servicing programmes are proactively managed and that we meet our statutory obligations.
- Regularly monitor safety servicing contractors’ operational performance.
- Coordinate the delivery of the Property Safety MOT programme.
- Support the delivery of the weekly/monthly (as appropriate to each block) programme of inspections of all communal areas.
- Support Property Inspectors to ensure the dwelling Property MOT inspection programme is delivered.
- Lead on ensuring access is achieved to carry out safety servicing or inspection activities. This may include any necessary enforcement activities in line with our policies and procedures.
- Working with the Housing and Customer Service teams to ensure recharges are processed and undertaken in accordance with our policies and procedures.
- Identify and report any safeguarding or customer related vulnerability issues.
- Educated to GCSE standard or equivalent.
- Experience of working on management databases inputting data.
- Great customer service skills.
- Excellent administrative skills and professional and positive telephone manner.
- Excellent written and oral communication skills.
- Ability to communicate clearly and accurately with a wide range of internal and external customers.
- Ability to prioritise, plan and manage a busy workload.
- Ability to multi-task in a reactive environment.
- Excellent IT skills – good working knowledge of Microsoft Office applications and Housing Management systems.
- All colleagues are entitled to 30 days annual leave or the pro-rata equivalent for those working less than 37 hours.
- Carryover up to one week (5 days) or the pro-rata equivalent
- All colleagues can take 1 days leave to undertake voluntary work or work that benefits the community.
- Pension
- All colleagues can access up to £700 per year that can be used to fund health and wellbeing related benefits.
