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Dutypoint is a rapidly expanding manufacturer and supplier of Pump Systems, Pumps and Packaged Pump Stations. The successful applicant for this role will enjoy being part of a vibrant team, working in an enjoyable atmosphere alongside great colleagues, conducting business in line with our core values:
- Always World Class Service
Right at the core of our business is a passion for going above and beyond. Showing the customer respect at all times and never letting them down.
- Rise to It
We ask a lot of ourselves because we set the bar so high. But we strive to make such heights enjoyable creating a positive environment based on fun, collaboration and respect.
- Thrive on Progress
Be it adopting new technologies, embracing change or passionately contributing to our customers success stories we are driven by pushing whats possible.
- Do Business Right
Integrity, transparency, accountability and clear communication are crucial to how we do business. We stand by what we say, today and every day.
Pumps and pumping systems by their nature are complex therefore good technical backup for the Dutypoint team is vital. This role is a key role in providing creative technical solutions in many and varied situations allowing Dutypoint to go from strength to strength!
The Technical Support Engineer role is a very fulfilling role focusing on supporting any department across the company primarily the Sales, Service and Production departments - on technical matters as they arise, including site visits and trouble-shooting customer issues over the phone.
This is a fast-paced reactive role driven by serving the many and varied needs of our valued customers according to their requested timescales, but always with a strong focus on attention to detail.
Other tasks could include supporting new product development, hands-on technical support in our factory as required, electrical design work (including process and instrumentation drawings), continuous improvement projects, conducting factory acceptance/quality checks in our manufacturing facility to ensure designs comply with relevant specifications/standards and is in line with the clients brief.
- Supporting the internal and external sales teams with technical solutions within budget constraints etc. via ticketing system.
- Supporting the onsite service team with technical queries such as specifying new units to replace existing failed units.
- Site visits as required to investigate issues or provide advice on a technical problem
- Running mini continuous improvement projects from start to finish.
- Supporting our in-house manufacturing team with technical problems arising in production and liaising with other stakeholders in the business to resolve the issue to the satisfaction of all parties, most importantly the customer!
- Supporting our purchasing team with technical product queries.
- Supplier and cross-departmental liaison
- Supporting with the creation of O&M manuals, datasheets and installation guides as necessary.
- Briefing CAD technicians on drafting technical solutions and supporting them with other general technical queries.
- Technical opinions/reports in customer disputes
- Good knowledge of:
Variable speed drives and other pump controllers
HVAC and other mechanical and electrical building services
Cold and hot water systems
Foul and surface water systems
Domestic and commercial plumbing
Monitoring and controls
- Practical hands-on experience advantageous
- Good at managing multiple/conflicting priorities and managing internal or external customer expectations
- Commercially savvy
- Good at working under pressure and to deadlines.
- Creative/lateral thinker
- Having a keen eye for compliance and best practice
- Good communication, people and team work skills
- Willing to learn new software and processes, and attend training where required.
- Experience with AutoCAD schematic drawings advantageous (P&IDs)
