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Customer Success Advisor
Location: Quedgeley
Pay Range/details: £25,000 - £26,000
Our client is looking for a team member to work in their busy Customer Success team
Customer Success Advisor
- Engaging with customers to ensure their needs are met and communicated back to ensure customer satisfaction is paramount.
- Inputting orders into the ERP System.
- Order Management.
- Being a main support to the Sales Administrative Team by processing all requests in a time-efficient manner and able to liaise between various departments successfully.
- Managing complaints in a timely, professional manner with communication to the customer being key.
- Ensure a highly professional manner is always taken whether on the telephone or email.
- To answer incoming customer service calls
Qualifications & Requirements – Customer Success Advisor
- You will have previous customer service or sales experience in an office environment.
- You will display an excellent level of attention to detail.
- Possess a willingness to learn and a strong work ethic.
- Excellent communication skills, both verbal and written.
- Be able to solve problems quickly and efficiently.
- Must be able to work in a fast-paced environment and be able to multi-task.
- Fantastic customer service skills via email and over the phone
- To be a motivated and positive team player.
- Excellent IT skills.
What we can offer – Customer Success Advisor
- Endless free tea and coffee!
- Private medical insurance
- Death in Service Cover
- Employee Assistance Programme
- Free on-site parking
- Great working environment with new & modern offices
- Company Pension
- Birthdays off
For more information on this role, please contact Imogen Collins on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is acting as an Employment Agency in relation to this vacancy. (Perm Recruitment)
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.
Candidates who are currently a customer service advisor, office worker, customer relations may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
