Operations Leader

Job Title: Operations Leader - ClaimsTarget Start Date: ASAPContract Type: Permanent, Part Time, Full Time, Job Share option availableSalary Range: £44,000 - £66,000Location: GloucesterWork Level: 4Closing Date for applications: Wednesday 4th December Operations Leader - Claims: Are you passionate about creating an environment where teams can thrive and deliver market-leading performance? At Ageas, we are looking for a Claims Operations Leader to lead our claims operation through staff engagement, professional qualification, and personal development. 

The Claims Operations Leader will focus on developing staff to ensure quality service and effective cost control. This role emphasizes understanding cost levers through data analysis and development. Creating and maintaining a productive working environment and continuously improving working methods are key aspects of this position.

Responsibilities include selecting new staff, ensuring the team is staffed to budget requirements, conducting interviews, making final hiring decisions, and identifying training needs. The role also involves ongoing staff development, performance reviews, and handling referrals and complaints addressed to senior management.

Main Responsibilities as Operations Leader - Claims:

• Maintain a working environment where staff can provide quality service to all customers, promoting the Ageas Way in Claims.
• Oversee recruitment, discipline, training, and ongoing development of team members, identifying and addressing training needs.
• Ensure effective internal and external communications, providing timely feedback to the Head of Department.
• Maintain records in accordance with company procedures.
• Manage operational relationships with suppliers, supported by the Supplier Relationship Manager as needed.
• Contribute to the planning and delivery of the Claims Operating Plan, potentially leading identified projects.
• Ensure fair treatment of customers is integral to operations, with effective education, analysis, and monitoring to ensure compliance.

Skills and experience you need as Operations Leader - Claims:

• Comprehensive understanding of policy cover and claims processes and procedures.
• Proven leadership skills with experience in team management, performance management, training & development, problem-solving, and decision-making.
• Effective communication skills with internal and external customers and staff.
• High numeric ability for dealing with budgets, workflow volumes, and data analysis.
• Strong written skills for complex letters, report writing, and department plans.
• Proficiency in Excel and Word.
• Effective project management, planning, and organizational skills.
• A degree or equivalent, with theoretical insurance knowledge obtained by success at CII Advanced diploma level or equivalent.

Here are some of the benefits you can enjoy within the Operations Leader - Claims role based in Gloucester: 

At Ageas we offer a wide range of benefits to support you and your family inside and outside of work, which helped us achieve, Top Employer status in the UK.

 Flexible Working - Smart Working @ Ageasgives employees flexibility around location (as long as it’s within the UK) and, for many of our roles, flexibility within the working day to manage other commitments, such as school drop offs etc. We also offer all our vacancies part-time/job-shares . We also offer a minimum of 35 days holiday (inc. bank holidays) and you can buy and sell days.

 Supporting your Health – Dental Insurance Health Cash Plan, Health Screening, Will Writing, Voluntary Critical Illness, Mental Health First Aiders, Well Being Activities – Yoga, Mindfulness.

 Supporting your Wealth – Annual Bonus Schemes, Annual Salary Reviews, Competitive Pension, Employee Savings, Employee Loans.

 Supporting you at Work - Well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more.

Supporting you and your Family – Maternity/pregnant parent/primary adopter entitlement of 16 weeks’ at full pay and paternity/non-pregnant parent/co-adopter at 8 weeks’ full pay.

 Benefits for Them – Partner Life Assurance and Critical Illness cover

 Getting Around – Car Salary Exchange, Cycle Scheme, Vehicle Breakdown Cover

 Get some Tech – Deals on various gadgets including Wearables, Tablets and Laptops.

 Supporting you back to work - Return to work programme after maternity leave

About Ageas:We’re one of the largest car and home insurers in the UK. Our People help Ageas to be a thriving, creative and innovative place to work. We show this in the service we provide to over four million customers.

As an inclusive employer, we encourage anyone to apply. We’re a signatory of the Race at Work Charter and Women in Finance Charter, member of iCAN and GAIN. As a Disability Confident Employer, we are committed to ensuring our recruitment processes are fully inclusive. That means if you are applying for a job with us, you will have fair access to support and adjustments throughout your recruitment experience. 

Our aim is to have great people everywhere in our business and we’re always looking for outstanding people to join us. Most roles across Ageas allow a proportion of your time to be spent working from home and we’re open to discussing flexible working, including full-time, part-time or job share arrangements.

To find out more about Ageas, see About Us.

 Want to be part of a Winning Team? Come and join Ageas.