Repairs Advisor

Gloucester City Homes (GCH) is an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now looking for a dynamic and innovative Repairs Advisor - someone who can effectively contribute to the efficient running of our Property Care Services, particularly the day-to-day responsive repairs to customers properties.

You’ll be the first point of contact for scheduling enquiries and will liaise directly with internal and external customers to solve problems, ensuring they receive a prompt response and are kept informed of progress made. You will correctly allocate work to our trades staff or contractors, logging any work within the GCH repairs system.

You will establish, develop, and maintain effective working relationships and ensure GCH resources are utilized in the most efficient way. You will provide information to works supervisors on incomplete works or works that require materials and liaise directly with customers to re-schedule or book new appointments for follow on works.

This role is based in our office at Railway House, Gloucester. It’s full time, working Monday to Friday, between 08:00 until 17:00.

We’d like you to…

• Have experience of delivering an excellent customer service.
• Have repairs scheduling / planning experience, within a housing organisation or similar.
• Be able to organise workloads and make effective use of time and resources.
• Be someone who can think on their feet to make the best outcomes for customers.
• Have an excellent level of IT literacy and numeracy.
• Ideally have experience of using social housing-based software, specifically Orchard/DRS/Job Manager/PIMSS.
• Have a good understanding and knowledge of workplace safety including safe lifting/handling, risk assessments, COSHH assessments and workplace DSE assessments.

Closing Date:

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!