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Band 4 Administrator (2nd Line Support) - Fixed Term Contract in Gloucestershire NHS
Location: Gloucestershire, NHS Trust
Contract Type: Fixed Term (1 year)
Salary: 29,114 per annum
Hours: Full-Time
Service Care Solutions is recruiting for a Band 4 Administrator (2nd Line Support) to join an NHS Trust in Gloucestershire on a fixed-term, full-time contract. This is an exciting opportunity for an experienced professional looking to make a meaningful impact in healthcare IT and clinical systems support.
Key Responsibilities:
- Provide Clinical Systems 2nd Line Support to approximately 5,000 users.
- Liaise with the wider Clinical Systems Team, Integrated IT Service Desk, and System Suppliers to efficiently resolve incidents and queries that have been escalated to 2nd Line Support.
- Support the maintenance of clinical system administration tasks and oversee system configuration changes for all clinical systems across various service areas within the Trust.
- Offer support to colleagues in the Clinical Systems Team, specifically in areas such as Audit & Registration Authority, Change & Development, Training & Release, and 2nd Line Support.
- Develop and maintain specialist knowledge on the functionality and application of the Trust's Electronic Patient Record (EPR) systems.
- Assist in resolving complex system user queries escalated from 1st Line Support, ensuring accurate advice while adhering to Trust policies and legal requirements.
- Prioritise and manage all incidents logged with 2nd Line Support, continuously reassessing priorities, and providing timely updates to system users.
Key Requirements:
- Previous experience in IT support roles, ideally within the healthcare sector.
- Strong problem-solving skills and an ability to analyse complex system issues.
- Excellent communication skills and the ability to work collaboratively across multiple teams.
- Proactive, with an ability to manage and prioritise workloads effectively.
Why Join Us?
- Opportunity to work in a dynamic, supportive team.
- Competitive salary of 29,114 per annum.
- Be part of an NHS Trust making a real difference to patient care through efficient clinical systems support.
If this role sounds of interest to you, please send your CV to (url removed).
