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Job Title - Technical Service Delivery Manager
Location - Stroud, Gloucestershire (hybrid working)
Salary - £45,000 - £50,000 pa + bonus + package (inc. private health care and dental)
Contract type - Full time, Permanent
Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.
Key Responsibilities include (but not limited to)
- Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
- Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
- Act as a point of technical escalation for network and infrastructure queries for the sales teams.
- Assist with the creation of technical design documentation and statement of works.
- Support the sales teams with tender responses.
Candidate Specification
We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure.
Further requirements include:
- Strong communication and stakeholder management skills.
- Able to support with design and project delivery.
- Commercial awareness and understanding of budget planning.
- Ideally coming from a Managed Service Provider or Reseller background.
- Good understanding of different network vendors and products.
- Basic cyber security awareness
For more information on this role, please apply with an up-to-date copy of your CV.
