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Job Title - Technical Service Delivery Manager
Location - Stroud, Gloucestershire (hybrid working)
Salary - £55,000 - £60,000 pa + bonus + package (inc. private health care and dental)
Contract type - Full time, Permanent
Concept have been engaged by a Gloucestershire based MSP working at the forefront of networking and Cisco technology, to recruit an experienced Technical Service Delivery Manager to join their professional services team. This will be a broad role encompassing a range of technical and commercial responsibilities, working closely with management, sales, and technical teams.
Key Responsibilities include (but not limited to)
- Work closely with the Head of Professional Services, receiving mentorship and coaching, and supporting on the delivery and planning of projects and co-ordinating resource.
- Work collaboratively with current and prospect clients to understand technical environments and commercial aspects, to create technical roadmaps.
- Act as a point of technical escalation for network and infrastructure queries for the sales teams.
- Assist with the creation of technical design documentation and statement of works.
- Support the sales teams with tender responses.
Candidate Specification
We can consider individuals coming from a technical engineering, support, solutions design, presales, or similar background. However, we would need the individual to possess a strong technical understanding of networks and infrastructure.
Further requirements include:
The ideal candidate will have hands-on experience with key networking technologies, a deep understanding of network security standards, and practical expertise in delivering robust network solutions
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Network Design and Implementation:
- Design networks with considerations for switching and backplane capacity (bandwidth).
- Configure and deploy physical switches, including VLAN setups and Layer 3 functionality.
- Build, configure, and optimise network components such as switches, firewalls, and wireless networks.
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Firewall Configuration and Management:
- Develop and manage firewall policies using industry-leading vendors such as Cisco, Fortinet, or Palo Alto.
- Ensure network security and functionality by configuring firewalls in alignment with organizational needs.
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WIFI Solutions Delivery:
- Design and implement comprehensive WIFI solutions, including controllers and access points.
- Maintain and optimize wireless networks to ensure reliability and performance.
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Network Security:
- Apply base-level security standards (e.g., Cyber Essentials, Cyber Essentials Plus, NIST) to ensure network safety.
- Assess, enhance, and maintain network security practices in line with industry standards.
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Technology Expertise:
- Provide insights into networking tools and platforms, particularly Cisco Meraki and similar technologies.
- Collaborate with IT teams to ensure seamless integration of network components into the broader infrastructure.
- Hands-on experience with key network infrastructure components, including switches, firewalls, WIFI, and servers.
- Proficiency in VLANs, Layer 3 switching, and network segmentation techniques.
- Experience with network design and capacity planning.
- Exposure to security standards (e.g., Cyber Essentials, NIST) and their practical application in network environments.
- Familiarity with industry-leading firewall vendors, including Cisco, Fortinet, and Palo Alto.
- Expertise in designing and deploying WIFI solutions, including access point configuration and controller management.
- Knowledge of Cisco Meraki and its capabilities.
- Certification in networking (e.g., CCNA, CCNP, or equivalent).
- Strong understanding of network security frameworks and tools.
- Experience working in environments with compliance requirements tied to network security standards.
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This role offers an exciting opportunity to work in a dynamic team, leveraging cutting-edge technologies to deliver secure and high-performance network solutions.
For more information on this role, please apply with an up-to-date copy of your CV.
