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Job Title: 1st Line Support Analyst/Helpdesk
Job Type: Full-Time, Permanent
Location: Gloucester (4 days a week on site)
Our client is looking for a 1st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems.
Key Responsibilities:
- Act as the first point of contact for IT support requests.
- Diagnose and resolve core IT issues - Windows OS, O365
- Manage and maintain IT equipment.
- Create and update user documentation.
- Issue resolution or escalation.
Soft Skills:
- Eager to learn and develop new IT skills.
- Organised, motivated, and able to work independently.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities with a keen eye for detail.
- Patient and approachable when working with users of varying technical abilities.
- Full UK driving licence.
Desirable Skills:
- Knowledge of M365 administration, Windows & Mobile OS troubleshooting.
- IT certifications (e.g., CompTIA A+).
If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration!
