2nd Line Support Engineer

2nd Line Support Engineer

Hybrid (South West-based HQ with travel to client sites)£30,000 - £45,000 + strong benefits

Are you an experienced IT professional looking for a fresh challenge, more responsibility, or the chance to level up your career in a fast-paced, friendly, and supportive environment?

My client is a leading MSP providing managed services and IT consultancy to organisations across the UK. Our focus is on cloud-first technologies, digital transformation, and delivering outstanding service - and we’re now looking for a 2nd Line Engineer to join our growing team.

If you thrive in a role that balances autonomy, collaboration, and variety — and you want to work somewhere that values your voice and rewards your effort — keep reading.

The Role

This isn’t just another support role. As a 2nd Line Engineer, you'll be working directly with a diverse mix of clients across sectors — supporting modern, cloud-first environments and playing a key part in keeping systems running smoothly.

You’ll handle escalated technical issues, deliver great service remotely and on-site, and get hands-on with a broad range of technologies — with opportunities to contribute to project work and continue building your skillset.

We value curiosity, a strong work ethic, and a people-first attitude. If that sounds like you, you'll fit right in.

What You’ll Be Doing

• Providing 2nd Line support to users across multiple client environments

• Troubleshooting and resolving technical issues across Windows, O365, cloud platforms, and networking

• Supporting and liaising with 1st Line and 3rd Line teams to ensure excellent end-to-end service

• Taking ownership of incidents and maintaining clear communication with clients throughout

• Contributing to project delivery and implementation where needed

• Creating and maintaining documentation and sharing knowledge with colleagues

• Occasionally visiting customer sites across the UK

Experiance Required

Essential experience:

• Solid background in a similar 2nd Line or strong 1st Line support role

• Windows 10/11, Office 365, Exchange Online

• Azure AD, Intune, Autopilot

• Windows Server (2016+)

• Networking fundamentals - LAN/WAN, Firewalls, Wireless

• Virtualisation (VMware or Hyper-V)

• Knowledge of Information Security best practices

• A customer-first mindset with excellent communication skills

• UK driving licence and access to your own vehicle

Nice to have (or willingness to learn):

• Experience in a managed services environment

• Microsoft Azure and AWS

• Cloud-managed AV, networking, and telephony

• Cyber Essentials knowledge

• Project or migration experience

What’s In It for You?

• £30,000-£38,000 depending on experience

• Hybrid working model

• 23 days annual leave (plus your birthday off + public holidays) — rising with service

• Pension scheme

• Private health insurance

• Life assurance

• Open, inclusive culture where your development is a priority

• Opportunities to work on exciting cloud and cyber projects

• A team that supports, not competes

Recruiter: Callum Thompson