ICT Application Services Analyst

An exciting opportunity is available for an ICT Application Services Analyst in the public sector, based in Gloucester. The successful candidate will be responsible for supporting, maintaining, and developing the over 100 applications. Working in a team of 5 with progression opportunities.

Client Details

This is a prominent position within a Enterprise organisation in the public sector and government. The company is well-established and highly reputable, and is committed to maintaining a high level of service across all departments, particularly within the Technology department.

Description

The ICT Application Services Analyst will have:

• Proven trck record in 1st or 2nd line Application support within a Windows environment, with an aptitude for further developing technical skills.
• Experience of working in a busy environment to set targets, SLA's and within timescales.
• Excellent customer service skills and exceptional telephone manner.
• Previous experience of working within a team, being self-motivated and flexible in their approach to work.
• Strong problem-solving, organisation and prioritisation skills.
• Be professional, flexible, able to work under pressure and adaptable to the changing needs of the organisation.
• Excellent documentation skills, with an aptitude to proactively create and maintain service documentation.

Profile

ICT Application Services Analyst:

• Proven experience of successfully delivered work, bringing enhanced functionality to a workplace.
• Strong experience in the use of technical tools including: Remote Desktop, Registry Editor, Powershell Scripting, Use of Active Directory to manage objects and users, Proficient with Microsoft Office including Outlook.
• Familiarity with a defined Change process to bring in controlled improvements to an estate.
• Use of Windows Server platform to manage virtual servers including their features and services.
• Working knowledge of automation (PDQ, SCCM, Intune, scripting) to automate the deployment of software and its dependencies.

Job Offer

• A competitive salary between £30,000 - £35,000 per annum.
• Hybrid Working, must live within 1 hour of Gloucester.
• A generous benefits package, including 20% +pension scheme and holiday leave.
• The opportunity to work in a dynamic and rewarding environment in the public sector.
• The chance to develop your skills and career within a large, well-established organisation based in Gloucester.