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IT Support Technician - Gloucester - £24,000 to £30,000 pa
Acorn by Synergie is looking for a highly motivated IT Technician to join the existing IT Team within a fast-paced environment. The person will form an important and integral part of an expanding business.
This is a 37 hour a week job, based at the Gloucester office. Mon-Thurs 08.30-5pm Fri 08.30-4.30pm
with a 1-hour lunch break.
All applicants must be eligible for UKSC & NPPV3 clearances.
The Person:
* Enthusiastic.
* Engaging.
* Proactive, ambitious & forward-thinking person who is eager to grow their IT & technical
knowledge and be part of a supportive team.
* Team player who thrives in a collaborative environment.
Activity:
* After training - be the first point of contact for technical issues, managing troubleshooting
efforts and ensuring fast solutions.
* Managing Onboarding & Offboarding by facilitating a seamless IT setup for new starters and
handling the offboarding processes.
* Support employees with technology issues, hardware & software upgrades & office
equipment replacement.
* Maintain IT documentation - track tasks through a ticketing system and develop internal
user guides & trouble shooting documents and keep updated.
* Collaborate in additional projects and tasks as directed by the IT Manager.
* Contribute to smooth daily operations.
Expectation:
* Solid IT skills & knowledge of necessary software including MSWord, Excel & Outlook.
* Excellent communication & interpersonal skills and fluency in English.
* Ability to remain calm and logical when troubleshooting technical challenges.
* Passionate about learning new skills and embracing changing priorities.
* Ability to manage time efficiently & anticipate potential issues before they arise.
* Understanding of Windows operating systems.
* Ability to resolve issues promptly, minimising downtime after training.
* Ability to lift & carry equipment (e.g. Switch & server installs).
* Understanding or knowledge of ENTRA/InTune.
Desirable:
* Familiarity with network fundamentals.
* Knowledge of permissions management & administration along with Active Directory.
* Knowledge of servers preferred.
Compensation:
* Basic salary £24-£30 per annum depending on applicant experience.
* 20 days Annual leave (and 8 Bank Holidays) plus one day Birthday Leave.
* Pension scheme enrolment once completed 3months employment.
* 6-month probation period
Acorn by Synergie acts as an employment agency for permanent recruitment.
