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We are currently recruiting for a Housing Assistant to work for South Gloucestershire Council at their Kingswood Civic Centre in Kingswood.
This is a temporary role working Monday to Friday 37 hours a week and will be hybrid working after training.
The post holder will sometimes be providing services to customers with support needs who are experiencing stress as a result of their housing situation and who may exhibit angry and challenging behaviour. The post holder is expected to deliver services in these circumstances and to ensure that the customer is able to receive an appropriate response to enable them to access and sustain their accommodation
ROLE RESPONSIBILITIES
- Receive information from customers and provide advice, help and support in response to customer queries. Help them to access services
- Maintain an awareness of service standards, developments and other issues arising within your own area of work, reporting any problems to a more senior member of staff. This will ensure that the service quality is maximised, operations are run effectively and data is correctly recorded
- Contribute to improvements in service delivery by suggesting how things could be done better
- Accurately process information from a variety of sources in order to contribute to the delivery of the overall service
- Ensure all information is processed in accordance with procedures and policies to given deadlines.
- To check and assess the quality of information received and clarify points to ensure that it is suitable to be processed. Explain to customers any inadequacies in the information received and the resolution which is required
- Maintain and update information systems and databases to ensure that customer service details and information are completed accurately
- Organise, sort and analyse specialist but relatively straight forward information and processes, highlighting and presenting any issues requiring further investigation
- May be the main point of contact for a specialist part of the service, assessing and processing information, providing specialist advice and resolving issues and problems enabling the postholder to resolve most queries directly, with occasional direct contact with senior staff as necessary.
- If relevant accurately and efficiently record, monitor and maintain budgets/financial information/resources
- If relevant: provide support to an individual or a group of staff in order to maximise customer service effectiveness.
- Have awareness of regulations and codes of practice in particular those relating to the safety of customers and staff and where necessary checking the work environment in accordance with predetermined procedures
ESSENTIAL CRITERIA
- You will hold a relevant qualification e.g. NVQ 3 or equivalent qualification or equivalent relevant experience
- You will have relevant practical experience acquired through training or on the job experience and be able to demonstrate your development through undertaking progressively more demanding work roles.
- You will demonstrate a working knowledge of relevant processes and an understanding of regulations, codes of practice and required outputs.
- You will have IT skills and experience of non-standard software packages and bespoke databases.
- You will have sufficient initiative and judgement to research and resolve problems in your own specialist area.
- You will be able to engage and communicate effectively with a range of customers.
- You will have excellent interpersonal and communication skills.
- You will have proven written and numeracy skills
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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