Supported Housing Services Manager

Minimum of 3 days scheme based with adhoc working from home

We are an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We’re now seeking a Supported Housing Services Manager – someone to provide leadership, direction and overall management to ensure effective service delivery, performance and future development of the Specialist Housing Services.

You’ll provide effective leadership of our Supported housing function which includes temporary homeless, specialist supported, and young person supported housing schemes and be a lead for Safeguarding, Domestic Abuse and Hate Crime. Within this role, it is key to foster and maintain key strategic partnerships and develop appropriate and robust policy and operational practices to support and raise the profile of an effective specialist housing service in order to seek opportunities to grow and develop.

Working collaboratively with the Team leads and the wider management team, you’ll ensure the success of the service approach, a strong focus on Service offer and a commitment to effective and inclusive services. You’ll continuously develop the use of ‘customer insight’ data to drive forward service improvement and valued customer outcomes and ensure the provision of joined up and tailored housing related support to customers with vulnerabilities and complex needs.

You’ll be accountable for the production and delivery for KPIs focused on delivering effective and efficient services, including Voids & Lettings, ASB, Income Collection, Health and Safety actions and satisfaction producing high quality business performance reports including updates on operational, service, and financial delivery of the service.

We’d like you to have…

• Proven ability successfully leading, motivating and developing teams.
• Demonstrable understanding of delivering statutory / non-statutory homeless and specialist housing services.
• Experience of working with the complex and chaotic lifestyles cohort to support and foster the team to deliver successful outcomes.
• A good understanding of the Social Housing Sector and delivery of core homeless services
• Ability to to understand data and insight to develop service improvement plans.
• Have excellent written, verbal communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders
• Have achieved or willing to obtain a housing related qualification in the near future.

Closing Date – 14th October. 

Interview Dates –  22nd October

We reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.