E-commerce Assistant

Job description

This is a full-time on-site role for an Ecommerce Assistant in Gloucestershire.

The Ecommerce Assistant will be responsible for managing customer service, communication, sales activities, and ensuring a positive customer experience on our ecommerce platforms.

Key Responsibilities

• Assist with creating, uploading and updating product listings, descriptions, images, and prices on the ecommerce platform.

• Update the ecommerce system with new products, pricing changes, and discontinued items. Ensure product availability by monitoring stock levels and liaising with suppliers or inventory management teams.

• Optimise product pages for SEO, ensuring high search visibility.

• Assist the Operations Team with handling customer inquiries, complaints, and returns through various channels.

• Support marketing campaigns by setting up and monitoring promotional offers, discounts, and coupons.

• Collaborate with design and content teams to ensure high-quality visuals and product descriptions are in place. Desirable Qualities:

• Experience with photo editing software (e.g., Adobe Photoshop, Canva) to assist with product image updates.

• Passion for ecommerce

• Knowledge of digital marketing practices, including PPC.

• High attention to detail and accuracy in data entry and reporting.

• Strong problem-solving abilities and the ability to handle pressure in a fast paced environment.

• A proactive attitude with the ability to multitask and prioritise effectively.

Job Type:Full-time Temp to Perm

Benefits:

• Company pension

• Bank Holidays Off

• On-site parking

Schedule:

• Monday to Friday 07:30 : 16:00

• Work Location: In person