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Job Title: Service Admin
Location: Gloucester
Pay Range/details: £13 per hour
Contract Type: Temp
Our client located in gloucester is looking for a Service Admin to join the team. As a Service Admin, you'll collaborate closely with the Service Manager and Service Engineers to deliver top-quality customer service and ensure all service level agreements are met. This Service Admin position offers an exciting opportunity to contribute to a dynamic team environment.
Key Responsibilities - Service Admin
- Check customer portals and incoming emails for new PPM tasks
- Create new jobs on Job Logic and update portals as required
- Schedule jobs within specified timescales and allocate to relevant engineers
- Update customer portals with engineer details and ETA
- Review workloads and assign engineers to emergency call outs
- Obtain quotes from engineers and suppliers for quoted works
- Submit quotes to customers and update Job Logic accordingly
- Allocate engineers for site surveys following customer requests
- Contact sites 24/48 hours prior to appointments to confirm RAMS and access requirements
- Enter invoice information onto Job Logic
- Check credit notes and invoices and pass to Finance Manager
Qualifications & Requirements - Service Admin
- Strong organisational and multitasking skills
- Ability to work collaboratively with a team
- Proficiency in using job management software or willingness to learn
- Excellent communication skills for liaising with customers and engineers
- Experience in administration or customer service (desirable but not essential)
What we can offer - Service Admin
- Competitive pay with temp to perm opportunity
- Supportive team environment
- Chance to develop skills in service coordination
- Access to training and career progression
- Work in a dynamic and growing department
Call for action: For more information on this role, please contact Charlie Boulton on (phone number removed) or send a copy of your CV to (url removed)
Candidates who are currently a Service Admin, Service Coordinator, Administrator, Customer Service Advisor, or Scheduler may be suitable for this position
For details of other opportunities available within your chosen field please visit our website (url removed)
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
