Homeless Accommodation Officer

Are you passionate about improving people’s lives? At GCH we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers. If that sounds like you, why not join us?

We’re seeking a Homeless Accommodation Officer to be responsible for the day-to-day management of our homeless properties. You’ll deliver positive outcomes for our residents through a professional and supportive service and implement initiatives to develop our future homeless accommodation provision and our community-based care and support approaches.

You’ll be responsible for your own caseload and safeguarding referrals, working with colleagues to ensure GCH homeless properties are safe and well-maintained places to live. You’ll conduct inspections of homeless accommodation and take ownership of raising and checking the completion of activities related to the property, communal repairs, and neighbourhood cleanliness / condition. Approachable and accessible to customers, communicating openly and ensuring they are kept updated as appropriate, you’ll provide support with the management of key issues, such as fire safety compliance, and liaise with internal and external stakeholders to successfully deliver solutions for customers relating to their homeless accommodation and that support the successful move on to permanent housing.

With good understanding and up to date knowledge of homeless legislation and best practice and its implications for clients and housing organisations, we’d like you to have experience of dealing effectively and pro-actively with clients in difficult situations where it is not always possible to meet customers’ needs/wishes and be able to communicate and negotiate effectively with homeless and vulnerable people, as well as a wide range of support services and agencies.

We’d also like you to…

• Hold a relevant technical housing qualification, such as a level 4 diploma in Housing Management.
• Have demonstrable experience of working with homeless and/or vulnerable people.
• Understand key issues faced by homeless people, adult safeguarding, identifying support needs and assessing risk.
• Have a good understanding of the problems associated with homelessness and the services and benefits available.
• Be able to give accurate and up to date advice, information, and support on a broad range of topics including Housing and ASB legislation, welfare benefit legislation and advice.
• Be IT literate, to include the use of PCs, mobile phones, digital cameras, and PDA’s, to gather, store and process information.
• Have current knowledge and understanding of Housing Law and its application within social housing, including experience of enforcement action.
• Have good understanding of housing and property management, especially relating to license agreements and the legal remedies.
• Be a car user as travel is required between different sites

Additional Information

In support of our approach to flexible working, we are happy to receive applications from those seeking full time employment as well as those who may want to share the role on a part time basis. When making your application, please state whether you want to be considered for either full or part time work and, if part time, the number of hours per week you would be looking for.

Closing Date: 11th December 2024.

GCH reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture.

At GCH, we Adapt, we Inspire, we Own it and we Care. We live by our values and are dedicated to delivering on our commitment to customers #BeTheDifference. If that sounds like you, we’d be delighted to hear from you!