Housing Team Leader

12 Months Fixed Term Contract (Maternity Cover)

Looking for a fresh challenge and to find that spring in your step at Gloucestershire’s best place to work? At Gloucester City Homes (GCH) we’re an ambitious, dynamic housing association with strong community roots. We are focused on building homes and communities where people can thrive and delivering valued services to our customers.

We are looking for someone who can support a busy Tenancy Sustainment and Letting Teams with day-to-day people management and performance reporting. We have a 12-month fixed contract to cover Maternity Leave, and we are hoping the successful candidate can start and work alongside the existing Team leader up until they take maternity and then look after their teams until their return.

We are looking for someone to effectively line manage and motivate two high performing teams. The job itself is quite diverse so we are relying on existing skills and knowledge from within the team but will need the successful candidate to demonstrate great team leadership experience.

We would be hoping for someone to be in the role from the new year in order to fully ingratiate within the teams and shadow the existing team leader to learn the various tasks and duties pertinent to this role.

With proven experience of successfully leading, motivating and developing successful teams, with effective people and workload management, you will ideally have experience of the Social Housing Sector and delivery of core housing management services together with a focus on continuous service improvement.

We’d also like you to…

• Hold a relevant Management qualification (e.g. ILM 3)
• Have strong understanding of data and performance reporting and analysis with experience of using insight reports and/or interrogate systems to understand data and insight, and develop corresponding service improvement plans
• Have sound knowledge and understanding of managing teams.
• Have experience of dealing with customers sensitively in challenging situations.
• Have excellent written, verbal communication and interpersonal skills with a strong customer focus and an ability to understand the needs and perceptions of different stakeholders.

Application Information

For more information on the role accountabilities and skills required, please check out the job description.

Closing Date: 25th November 2024

Shortlisting will be carried out throughout the period of the advert and this closing date may be brought forward should a suitable candidate be found. After shortlisting, we’ll hold initial informal interviews via Teams, as part of the selection process. Candidates successful in these sessions will be invited to attend in-person interviews on a date to be confirmed.

GCH is committed to equal opportunities. We actively encourage applications from all sections of our community, particularly those with lived experience of our work.

We celebrate the diverse nature of our customers and colleagues, striving to develop diverse teams where everyone can be their authentic self through an inclusive, family friendly, flexible and fun culture. Our values of pride, quality, integrity and innovation are at the heart of what we do. So if this sounds like you, we’d be delighted to hear from you!

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