- Integration Management: Implement and manage customer-requested integrations seamlessly
- Security Practices: Embed security practices throughout the software development lifecycle
- Monitoring & Optimization: Monitor application and infrastructure health, troubleshooting and optimizing system performance using key metrics
- Updates & Maintenance: Deploy updates, fixes, and conduct regular maintenance to ensure service reliability
- Technical Support: Provide second-line technical support, resolving issues efficiently
- Automation: Build tools and automation to minimize errors and enhance user experience
- Root Cause Analysis: Perform root cause analysis for production errors and implement long-term solutions
- Task Automation: Automate tasks, including visualization and reporting processes
- Procedures Design: Design and implement troubleshooting and maintenance procedures
- Infrastructure as Code (IaC): Experience with Terraform
- Automation & Scripting: Proficiency in Python or Bash
- CI/CD Tools: Familiarity with Ansible, Jenkins, GitLab CI, GitPod, or Concourse CI
- Networking: Knowledge of cloud networking concepts (VPCs, VPNs, load balancers, DNS)
- Containers: Experience with Docker and Kubernetes
- Linux SysAdmin: Basic skills (RHCSA)