2nd Line Team Leader

HOORAY Recruitment

Posted 21 days ago, valid for 22 days

Gloucester, Gloucestershire GL3, England

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

The position is for a Service Desk Team Leader in Gloucestershire, offering a salary of up to £40k depending on experience.
The role involves managing a small team of 1st/2nd Line Support Engineers while delivering high-quality IT support and customer service.
Candidates should have technical expertise in Windows Desktop, Windows Server, Office 365, and networking knowledge, along with strong leadership and communication skills.
A driving license is required for client travel, and ITIL certification or equivalent experience is preferred.
This hybrid position promotes career progression and a supportive team culture, with two days in the office each week.

Service Desk Team Leader

Gloucestershire - Hybrid

Up to £40k DOE

Are you an experienced Service Desk Team Leader or ready to take the next step in your career?

We have an exciting opportunity for a Service Desk Team Leader to manage a small team of 1st/2nd Line Support Engineers, delivering top-tier IT support and customer service.

Benefits

Competitive salary
Career progression and professional development
Supportive, inclusive team culture
Hybrid working – 2 days in office

Key Responsibilities

Lead and support a team of 1st/2nd Line Support Engineers
Provide technical guidance and ensure top-tier customer support
Conduct one-to-one reviews, coaching, and KPI tracking
Facilitate site visits and on-site client support

Required Skills and Qualifications

Technical expertise in Windows Desktop (10/11), Windows Server 2012 R2, Office 365, Azure AD, and wireless networks
Driving licence – do to travel to clients
Networking knowledge of LAN, WAN, firewalls, and CISCO Meraki
ITIL certification or equivalent experience (preferred)
Strong leadership, customer service, and communication skills
Experience mentoring and supporting a team to meet KPIs

SalaryOur client offers a competitive salary up to £40k, depending on experience. Join a forward-thinking company committed to career growth, technical excellence, and employee well-being.

If this opportunity excites you, please apply with your CV. We promise to review every application fairly and equitably.

As champions of diversity and inclusion, we ensure an accessible recruitment process. If you need reasonable adjustments during the application or interview process, let us know, and we’ll be happy to accommodate your needs.

Hooray is acting as an agency on behalf of the client for this position. Our purpose is to pioneer ethical recruitment for a better working world. We’re proud to be a corporate member of the REC, the recruitment industry's leading professional body.

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