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Are you a proactive leader with a strong background in AV support and service management? We are seeking a dynamic AV Technical Service Manager to join our team and take charge of delivering exceptional service to our clients. This is a unique opportunity to lead a talented team of support engineers and freelancers while working closely with our Leadership, Technical, and Business Development teams to drive service excellence.
ABOUT THE ROLE:
As the AV Technical Service Manager, you will be the key point of contact for our clients, ensuring that all service delivery processes are handled efficiently and effectively. You will take ownership of Service Level Agreements (SLAs), Time and Materials (T&M) agreements, and the overall service offering, driving continuous improvement and consistency across all client interactions.
In this role as a Technical Service Manager, you will be responsible for:
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Client Engagement: Acting as the first point of contact for client issues, triaging faults, gathering information, and prioritising incidents.
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Leadership: Leading and managing a team of service engineers and freelancers, ensuring high performance and adherence to service standards.
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Service Delivery: Managing resource planning, service reports, and collaborating with project teams to handle contractual defects.
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Business Development: Working closely with the Business Development team to identify new opportunities and increase client satisfaction.
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Operational Excellence: Implementing changes to improve efficiency, profitability, and quality, while monitoring service metrics to identify areas for improvement.
ABOUT YOU:
We’re looking for a candidate who is not only technically proficient but also possesses strong leadership qualities. You should be able to thrive under pressure, manage multiple tasks efficiently, and have a keen eye for detail.
KEY QUALIFICATIONS & SKILLS AS A TECHNICAL SERVICE MANAGER:
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Experience: Previous experience in frontline AV support with a strong technical background in troubleshooting and resolving AV issues.
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Leadership: Proven experience in managing and leading technical support or service teams.
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Service Management: Excellent knowledge of service management processes, including managing SLAs and project delivery.
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Communication: Strong communication and interpersonal skills, with the ability to engage effectively with both clients and internal teams.
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Problem-Solving: Exceptional problem-solving abilities with a proactive and self-motivated approach to work.
WHY JOIN US?
At Sysco, we pride ourselves on fostering an environment of continuous improvement and collaboration. As an AV Technical Service Manager, you’ll have the opportunity to influence the future of our service delivery and work with a dedicated team in a flexible, hybrid working environment.
READY TO TAKE THE NEXT STEP?
If you’re ready to take ownership of a critical role in our service delivery team and have the experience and passion we’re looking for, we’d love to hear from you.
APPLY TODAY!
Join us in delivering world-class AV solutions and be a part of our success story.
