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Senior Living Officer -Housing
Godalming
c£20 - £22 per hours - 8 week temporary assignment
Service: Housing
Team: Senior Living
Reporting to: Services Manager
Responsible for: Domestic staff
PRINCIPAL PURPOSE OF THE ROLE
To contribute to the overall promotion, organisation, customer service and direction of the Senior Living Service.
To be a management presence on site to:
Help ensure the safety of tenants, help them to live independently and reduce the impacts of social isolation.
Ensuring building management and maintenance is effectively managed.
Ensure tenancy management (including sign ups) is dealt with effectively.
MAIN DUTIES AND ACCOUNTABILITIES
- To deliver excellent customer service as part of a proacative front line service, providing a safe and secure environment to our tenants.
- To provide tenants with intensive housing management, working with Housing Officers and other agencies, when required, to assist tenants in managing their tenancies.
- To encourage tenants to live as independent lives as possible and promote a Good Neighbours scheme.
- To provide information to assist new tenants to adjust to living in the Scheme, ensuring that they understand the alarm system, central monitoring and door entry facilities and know exactly what to do in the case of fire and other emergency situations.
- To collect and document accurate personal data from tenants ,ensuring that it is up to date and recorded confidentially and in line with General Data Protection Regualtion (GDPR) by following the appropriate information systems within the Council and in liaison with the Careline monitoring centre.
- To manage the safe operation of technical systems ( ie fire alarms ,alarm system, etc),by testing and reporting faults according to procedures,to maintain the safety and security of tenants and the building, and undertake routine health and safety tests, such as Legionella checks.
- To undertake all neccessary Housing Management functions at the Scheme in order to ensure that the building and grounds are maintained to provide the tenants with a safe and secure environment. This will include managing the letting of properties, dealing with voids.
- Comply with all Health and safety (Compliance) legislation for your area of work, ensuring that risks are identified, managed and monitored as required.
- To review and maintain up to date risk assessments relating to the scheme and ensure compliance with the Councils Health and Safety policy.
- To liaise with Housing Management, Rents, and Repairs staff on a regular basis reporting back any individual tenant/property and estate issues that require attention.
- To promote the use telecare technology to help meet the needs of individual tenants.
- Encourage tenants in the organisation of social gatherings and other activities that are of interest to the tenants.
- As and when required, signpost tenants to packages of care and support with the appropriate services, for example, Adult Social Care.
- Where there is a concern that Senior Living is no longer an appropriate environment for the tenant, due to increasing mental and physical frailty, liaise with the Services Manager and appropriate agencies to identify suitable alternatives.
- Have links with community groups and parish councils to create opportunities to maximise the use of the communal areas within the schemes.
- To actively assist the Services Manager with income generation, and in seeking funding opportunities.
- To actively assist the Services Manager with budget monitoring and help to ensure that the schemes are financially viable.
- To become a champion within the Senior Living team, by taking a lead role in new initiatives and ways of working to help the continual development and sustainability of Senior Living schemes.
- To manage and monitor the performance of the Domestic Staff and carry out regular performance and appraisal reviews.
- Provide cover at other Schemes as and when required.
- Have a lead role in business continuity planning and implementation, including out of hours (NB. Out of hours only in the event of a catastrophic event, and if you are available See Out of Hours policy.
- Carry out any other duties that might be reasonably required.
DIMENSIONS OF THE ROLE
- To manage the Senior Living schemes, up to approximately 60 tenants at a time, working across schemes as and when required.
- To be responsible for the routine implementation of the Councils Health and Safety Policy within the scheme, including the conduct and regular review of risk assessments, safe systems of work when working with our staff, and contractors, and the training of staff to ensure that work is carried out in a safe manner.
- To have regular contact with other members of the Senior Living staff team.
- To have regular contact with the Housing Management team , for more complex cases.
- To promote the Senior living schemes to prospective tenants and their families to ensure that the schemes are at maximum occupancy.
- To have regular contact with community groups and parish councils to facilitate partnership working.
- To have regular liaison with our Compliance, Housing Options, Rents, and Repairs teams at the Council.
- To work outside normal office hours, including a willingness to be on-call, and to attend schemes out of hours in an emergency if you are able to.
AREAS OF ACCOUNTABILITY/PROBLEM SOLVING DECISION MAKING / SCOPE FOR IMPACT
This post is accountable for:
- The safeguarding of tenants, including liaising with the Services Manager and appropriate agencies to help identify suitable alternatives if the tenants needs change significantly.
- To signpost tenants to other support services, as required.
- Providing a safe and secure environment for tenants by ensuring that the building and grounds are maintained and the Councils Health and Safety policy is implemented.
- To assist tenants to comply with their responsibilities under their tenancy agreement.
- To promote good landlord and tenant relations at every opportunity.
- Being proactive for example, in promoting the use of telecare for tenants and developing links with the community to develop a community hub.
- To be accountable for ensuring that, as far as possible, the schemes are operating at maximum occupancy rates.
- Actively identifying opportunities for income generation, working to agreed targets.
- Ensuring emergencies are dealt with in an appropriate manner.
PLANNING/ORGANISING/CONTROLLING
- Responsible for the day to day decision making regarding the management of the scheme without reference to the Services Manager.
- Required to use judgement to make decisions on issues relating to management of the schemes, including when to consult the Services Manager.
- To be responsible for the management of our domestic staff.
SPECIAL REQUIREMENTS
- For business continuity purposes you are required to have access to the internet at home via broadband on a PC, laptop or tablet.
- A full driving licence and a car available for work purposes.
- Willing and able to travel around the Borough on a regular basis.
- Ability to work outside normal office hours, including a willingness to be on-call, and to attend schemes out of hours in an emergency if you are able to.
