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Main Duties:
- Manual completion of each queue time onto the daily queue time report. To assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.
- To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
- To Identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
- Continuous monitoring of the E passport gates which should not be left unattended at any time.
- Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
- Support the Team Leader in any decisions or changes that are implemented.
- Provide feedback on operational issues and processes to help improve performance. Ensure that equipment provided is maintained, allocated and used correctly.
- Be flexible with shifts as per the needs of the business.
- Record queue times on the relevant queue time report.
Shift Pattern:
4 EARLIES 2OFF- 4 LATES 2 OFF
- 06:30am to 16:30pm & 16:30pm-02:30am
