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I have a wonderful Luxury Hotel opportunity available in a rural part of the Highlands, this will require more than likely a full relocation of which help can be provided as can live in...
As a Reservationist you will be responsible for:
- Taking reservations enquiries and making bookings for hotel rooms and restaurants.
- Maximising rooms revenue through the conversion of telephone calls into sales.
- Working cohesively with the concierge team to maximise internal sales and enhance guest experience at every touchpoint within the hotel.
- Actively contribute to achieve the Room Revenue and Overall Revenue targets of the hotel and contribute with creative ideas.
- Ensuring reservations meet the property standards in terms of accuracy of data and guest satisfaction.
- Ensuring that all enquiries are answered as soon as possible, ideally within the same day of being received by phone or email and no later than 24 hours.
- Ensuring that pre-arrival checks are carried out as per the operating procedures.
- Having complete knowledge of facilities, room rates, promotions, and hours of operation so that you can positively approach bedroom, guest activities/experiences, and F&B outlet sales opportunities.
Proven experience from within a similar luxury 5-star hospitality environment is idea.
Strong communication, and organisation skills very desirable.
Experience in training, coaching and mentoring others.
The ability to work under pressure.
A passion and ambition to deliver exceptional experiences.
To discuss the role in more detail please forward a fully updated CV.
Salary package up to 29k inc trunc.
