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- To act as a point of contact in the offices to assist the clients with their needs via email and on the telephone
- To assist in processing customer quotes and sales orders
- Issuing and sending of catalogues , images and samples
- Back-order management
- To keep track of customers’ orders and resolving any issues
- Logging and managing credit and debits to accounts
- Dispatching goods and managing the transportation and logistics of this
- Efficient Filing of terms, contracts and all other customer information
- To manage the administration for new client accounts
- Liaison with internal departments to manage customer requirements.
- Assist with exhibitions and trade shows.
- Order Processing
- To manage the transportation of goods
- Liaison with Purchasing Team to manage stock levels.
- Making sure that delivery deadlines are achieved and if not are communicated effectively to your customer.
- To work to SLA agreements
- Experience as an Administrator/Co-Ordinator/ Sales Administrator
- Excellent attention to detail
- Experience in managing multiple things at once - multitasking.
- Good experience in Word , Excel and PowerPoint
- Excellent communication skills, clear and concise in both verbal and written communication
- Be comfortable in managing projects and juggling multiple tasks.
- Have excellent interpersonal skills and the ability to work well within a team setting.
- A quick learner who can process lots of information and prioritise action.
- The ability to create, maintain and develop relationships across internal and external contacts.
- Have a flexible approach, be highly organised and process driven.
- Strong in using Microsoft word and excel.
