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- Deliver consultative services (in-person and remotely) to guide customers through system setup, usage, and issue resolution.
- Conduct dynamic and structured training courses (in-person and remotely) to ensure customers are fully equipped to use the software effectively.
- Follow and update project plans, maintaining detailed activity logs.
- Enhance and update training materials to keep content engaging and aligned with software updates.
- Support internal training processes to ensure smooth departmental operations.
- Provide ad hoc training and Sales Support activities, including software demonstrations.
- Respond to customer queries both on-site and remotely.
- Identify and escalate implementation issues and change requests as per company methodology.
- At least 3 years in a software training or consultancy role.
- Training certification and/or knowledge of Prince II/ITIL standards (advantageous but not essential).
- Proficiency in Microsoft Office and other software packages.
- SQL skills (advantageous but not essential).
- Strong communication, presentation, and organisational skills.
- Self-motivation, creativity, and a strong work ethic.
- Ability to work to deadlines and record activities using timesheet apps.
- A team player with an enthusiastic, customer-focused approach.
- Confidence in dealing with stakeholders at all levels, from team leaders to senior management.
- A UK driving licence and access to a car (essential).
