Back to search
- Deliver high-quality consultative services both in person and remotely, guiding customers through system setup, usage, and issue resolution.
- Lead and deliver structured and dynamic training courses (in-person and remote) to ensure customers gain in-depth knowledge of our software.
- Project coordinate and manage daily implementation activities in collaboration with the Programme Manager.
- Develop and enhance training materials to keep them up to date and engaging for customers.
- Introduce and manage internal training processes to ensure smooth operations within the Training Department.
- Line manage and mentor consultants and trainers, ensuring full engagement in chargeable activities.
- Handle customer escalations during implementation and manage risks, scope creep, and change requests.
- Provide ad hoc training and sales support activities such as software demonstrations.
- Maintain project plans and activity logs, ensuring deadlines are met.
- Circa 5 years’ experience in software training or consultancy.
- Previous line management experience.
- Training certification and/or knowledge of Prince II/ITIL standards.
- Strong IT proficiency, particularly in Microsoft Office.
- SQL skills (desirable but not essential).
- Excellent communication, organisation, and presentation skills.
- Ability to manage customer relationships and work effectively with stakeholders at all levels.
- Self-driven, creative, and enthusiastic team player
