- Process risk assessments on prospective tenants/guarantors in order for the tenant to move in to a rental property
- Verify information given to us by prospective tenants/guarantors
- Provide a clear financial picture of a prospective tenant
- To carry out regulatory checks on new tenants
- Ensure systems are kept up to date with information on ongoing applications
- This role is mainly PC based with telephone work
- Previous Administration and/or customer service experience is essential
- You will need excellent professional communication skills, both written and verbal and the ability to deal confidently with internal and external clients
- You will need superb accuracy and a good eye for detail
- Excellent numeracy skills
- A focus on customer care and providing an excellent user experience
- You will need to be resilient, positive and extremely organised with superb time management skills
- IT Literate (MS Office, Internet and email systems)
- The ability to work independently and as part of a team
- Salary of OTE £24,300 per annum, Bonuses will apply once the probationary period is passed.
- 20 days annual leave per year, plus bank holidays.
- Never work your birthday with Keysafe! All colleagues are entitled to an additional day off if your birthday falls on a working day.
- Aviva Digicare+, including annual health check up/blood test, 24/7 access to remote NHS GP and nutritional and mental health services.
- Perks at Work – Discounts on products and services inc electrical & Travel.
- Colleague Discount Scheme – take advantage of discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Telus 24hr, 7 days per week Employee Assistance Programme.
- Company Pension and Life assurance for all colleagues.