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Office Supervisor
Grantham, Full Time M-F 8am - 5pm, Permanent
£26,773.50pa - rising to £27,300 1st May 2025 (Plus Annual Bonus)
We are proudly recruiting for our client based in Grantham who are looking for an Office Supervisor to join their bubbly, enthusiastic team of Customer service agents.
The office supervisor is a hands-on role as well as supervising a small team within an open plan office environment, to deliver exceptional service via phone and email. The company has an excellent reputation and are market leading throughout the local area taking a large volume of calls daily.
Duties for office supervisor include:
- Supervise the team to ensure branch targets are met.
- Monitor performance, coach, and support team members.
- Liaise with Operations Manager and Transport Manager regarding company strategy and opportunities.
- Update CRM system with customer details.
- Make outbound calls and take sales orders, upselling products in that quarter’s promotions
- Manage rotas, holidays, and sickness records.
- Report on KPI's customer acquisition and retention, sales, and prospects.
- Oversee team training and conduct 1:1 meetings.
Skills required for Office Supervisor:
- the ability to supervise and motivate a small team, leading with passion, energy, and commitment.
- Previous experience of being an office supervisor ideally within a customer service / call centre environment
- The role is a hands-on Customer driven position and candidates must have experience of forging good relationships with customers and internal staff.
- A confident clear telephone manner
- Intermediate It skills are essential to the role.
The position would suit a Senior Customer Service Assistant, a Call Centre Manager, or a Team Leader with a strong focus on customer needs, satisfaction and has experience with volume calls.
Benefits - comprehensive online training program - 33 days plus stats - salary sacrifice scheme - retail discounts - Christmas Voucher - Casual dress - Events - Staff discount - free parking - annual pay reviews.
To apply for the role please send an up-to-date cv.
Travail Employment Group is operating as an Employment Agency.
