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Operations Executive

Travel Trade Recruitment
Posted a day ago, valid for 17 days
Location

Gravesend, Kent DA11 8HN, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is based in Kent and is aimed at candidates with experience in the Hospitality or Travel Industry.
  • The role involves processing reservations, making group bookings, and providing customer support to B2B clients.
  • Candidates should possess strong communication skills, excellent customer service abilities, and attention to detail.
  • The salary for this position ranges from £22,000 to £25,000 per year, and it is a full-time, permanent role.
  • Applicants are expected to have relevant experience, though specific years of experience are not mentioned.

Are you based in Kent? Do you have experience withing Hospitality / Travel Industry and looking for your next exciting Kent based role? We have the role for you!!We are working with a leading service provider to the travel industry and due to expansion an opportunity has arisen to join their operations team, where you will be engaging directly with our B2B customers and fulfilling their reservation and admission requirements.Role Profile:

* Processing of group and FIT reservation requests in a prompt, friendly and efficient manner by telephone and in writing* Making group bookings for restaurants and attractions throughout the UK and Northern Europe* Providing booking advice and assistance to our tour operator and consumer clients and suppliers* Identifying, engaging, negotiating and on boarding of new supply partners* Building and maintaining strong relationships with clients and suppliers* Pro-actively developing and maintaining knowledge of our product ranges by attending events and trips to experience the product we offer. Some of these will be in the evening and allow you to experience the shows, attractions and venues we are offering.Skills required:* Confident, polite and professional telephone manner* Strong written and verbal communication skills* Excellent customer service skills* Ability to work with a sense of urgency and meet deadlines* Demonstrate excellent attention to detail* Computer literate - training will be provided on our in-house system* Numeracy skills* Interest in food, restaurants and other leisure productsThe Package:* Salary - £22,000 - £25,000 * Permanent/Hybrid (Gravesend)* Hours: 9:00 am to 5:30 pm (1 hour lunch), 5 days a week* Full-time, PermanentInterested?

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.