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Potensis is proud to present an excellent opportunity to join a prestigious Residential Developer who have developed an excellent reputation for delivering high quality, design led developments across London and the South East.
This has been coupled with a commitment to ensuring that all customers receive the highest possible levels of customer service when purchasing a new property.
In order to ensure that this is maintained, they are looking to add an experienced Customer Service Coordinator to join a growing region.
Responsibilities will include:
Deal with any escalated issues that cannot be resolved by junior staff members
Train and guide staff to ensure that excellent customer service is provided at all times
With the use of specialist teams, help to diagnose issues and ensure that appropriate steps are taken to resolve them to the satisfaction of client and company
Respond to customers enquiries in a professional manner.
Ensure that all customers receive timely updates on the resolution of issues and all communication is logged effectively.
Excellent written and verbal communication skills are essential and candidates should have a demonstrable desire to deliver outstanding levels of customer service.
This is a fast paced role and would suit someone who is organised and has a clear approach to problem solving.
Experience of working within the property industry in a customer services or customer relations is preferred, though consideration would be given to anyone who gained experience in a transferable sector.
For further information, please apply today.
