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Customer Service Advisor

Insight Select Ltd
Posted 6 days ago, valid for 17 days
Location

Gravesend, Kent DA13 0HS, England

Salary

£22,000 - £26,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job is for a Customer Service Advisor located in Gravesend on a 6-month fixed-term contract.
  • The role offers a salary of up to £30,000 per year.
  • Candidates should have 2-3 years of previous experience in a demanding customer service environment.
  • Key responsibilities include managing customer orders, overseeing deliveries, and maintaining strong customer relationships.
  • Proficiency in MS Office, particularly Excel, is required, and knowledge of an additional language is desirable.
Customer Service Advisor / Gravesend / 6 Month FTC / Up to £30,000Our client is a leading global distributor and are recruiting for a Customer Service Advisor on a permanent basis after an initial 6-month FTC. You will be building strong relationships with customers on the telephone, overseeing all orders, liaising with key colleagues to ensure everything is in place to guarantee deliveries within lead time. You will handle all customer enquiries.Duties will include:
  • Be the first point of contact for all customer requests for orders and any enquires
  • Processing customer orders on the system and liaising with internal departments to ensure the order is fulfilled
  • Build strong relationship with customer to understand their needs, have weekly update calls with key accounts
  • Manage and oversee customer deliveries keeping the customer fully informed of timelines
  • Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers
  • Investigate complaints and help provide solutions to irradicate future issues
Essential Skills:
  • 2-3 years previous experience in a demanding customer service environment
  • IT proficient in MS package, intermediate to advance in Excel
  • Ability to work in a fast-changing, dynamic environment
  • An additional language in particular French, Spanish, Portuguese is desirable but not essential
  • Excellent communication skills – a relationship builder
Customer Service Advisor / Gravesend / 6 Month FTC / Up to £30,000

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.