- Be the first point of contact for all customer requests for orders and any enquires
- Processing customer orders on the system and liaising with internal departments to ensure the order is fulfilled
- Build strong relationship with customer to understand their needs, have weekly update calls with key accounts
- Manage and oversee customer deliveries keeping the customer fully informed of timelines
- Takes ownership of challenges and following through to ensure deliver as promised to the customer, collaborating with colleagues being the voice of the customers
- Investigate complaints and help provide solutions to irradicate future issues
- 2-3 years previous experience in a demanding customer service environment
- IT proficient in MS package, intermediate to advance in Excel
- Ability to work in a fast-changing, dynamic environment
- An additional language in particular French, Spanish, Portuguese is desirable but not essential
- Excellent communication skills – a relationship builder