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My client, a leader in luxury products for high spec interiors, are looking for a Customer Service Advisor to join them on a full time basis. Within this role you will offer after sales support and assist with orders whilst in process. As a Customer Service Advisor, you should also ensure any technical issues are resolved and rectified, whilst ensuring the customer is kept up to date throughout the process.
Role and responsibilities:
- Handling customer queries via phone, email, and online platforms promptly and professionally.
- Providing technical advice and troubleshooting support on products.
- Coordinating with suppliers, manufacturers, and internal teams to resolve issues.
- Maintaining customer satisfaction by following up on cases and ensuring timely resolutions.
- Documenting interactions and case resolutions in the CRM system.
- Supporting sales consultants and contributing to training sessions with your technical knowledge.
- Staying up-to-date with new products and industry advancements to provide accurate advice.
Experience and expertise:
- Proven experience in customer service, aftersales, or technical advisory roles, preferably luxury industry.
- Excellent communication skills to explain technical details clearly and effectively.
- Strong problem-solving skills and a proactive approach to customer resolutions.
- Organisational skills to manage multiple tasks efficiently.
- Proficiency in Microsoft Office.
- A positive, team-oriented attitude and a passion for outstanding customer service.
Package:
- Up to 29,000 per annum DOE
- Bonus
- Flexible hours
- Medicash
- Staff discount
- Free parking
