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Customer Service Coordinator

ATTEGA GROUP LIMITED
Posted 4 days ago, valid for 17 days
Location

Gravesend, Kent DA13 0HS, England

Salary

£24,000 - £28,000 per annum

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The role of Customer Service Centre Coordinator is located in Gravesend, Kent, with a salary of £24,000 per annum and an OTE of £28,000 to £29,000.
  • Candidates should have experience working in a fast-paced helpdesk environment and be familiar with scheduling engineers.
  • The position requires answering calls, managing job requests, and providing support to drainage engineers on-site.
  • The working hours are Monday to Friday, 10am to 6pm, with an on-call requirement of 1 in 5 weekends after training.
  • This role is ideal for someone with a confident telephone manner and strong organizational skills.

Role: Customer Service Centre – Coordinator Location: Gravesend, Kent Salary: £24,000 per annum (OTE £28000 ). Hours: Mon – Fri, 45 hours. (plus 1 in 5 on call weekends).

Have you got experience working in a fast paced environment?

Are you familiar with scheduling engineers?

Our client is a leading commercial drainage company in the UK, seeking an organised Coordinator to support the help desk and liaising with our engineers as part of our Rapid Response team.

In return the client is offering a salary of up to £24,000 p/a plus on call bonuses with OTE £28000-£29000 per annum.

Key responsibilities:

  • Answering the telephone calls from our drainage engineers, customers, and colleagues
  • Loading new job requests onto our internal job management system and client portals
  • Planning and allocating new job requests, working within SLA timescales and responding to emergency jobs.
  • Provide assistance to drainage engineers when they are on site
  • Advising clients on best course of action for issues
  • Dealing with customer queries
  • Closing jobs on the system once they've been successfully completed

The on call rota is 1 in every 5 weekends after successful training but a bonus is on offer for this. Hours consist of 10am – 6pm Monday - Friday, so candidates must be able to commit to this.

The ideal Coordinator will have had previous experience working in a fast-paced helpdesk environment, a confident telephone manner and ideally worked with scheduling engineers.

Interested?

Contact Liz in our Attega office today on or apply here.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.