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Gravesend
Complaint Handler

Complaint Handler

ACS Recruitment Solutions Ltd

Posted 7 hours ago, valid for 6 days

Gravesend, Kent DA13 0HS, England

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Complaint Handler position is based in Gravesend, offering a full-time schedule from 9am to 5:30pm, Monday to Friday.
The salary range for this role is between £23,000 and £26,000, depending on experience.
Candidates should possess legal knowledge and experience in handling complaints, with a focus on client communication and investigation.
Key responsibilities include investigating complaints, liaising with stakeholders, and ensuring timely resolutions while identifying areas for improvement.
Strong communication skills, attention to detail, and decision-making abilities are essential for success in this role.

Complaint Handler Location: GravesendHours: Full time; 9am – 5:30pm Monday – Friday; Office basedSalary: £23,000 - £26,000 depending on experienceOur client is looking for a complaint handler with legal knowledge, to join their successful team based in Gravesend.What the role entails;

Initial contact with dissatisfied clients to understand concerns
Conducting a full and thorough complaint investigation, collating information from multiple sources
Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint
Liaising with external parties when required such as the Legal Ombudsman
Ensure complaints are addressed promptly and proactively
Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
Ensure complaints are handled in line with process, procedures and within regulatory timeframes.

About you;

Good communication skills
Attention to detail
Decision making and problem solving
Work on own initiative and to prioritise work in order to meet any deadlines set
Understanding of different legal departments
Partner 4 Window experience is desirable but not essential

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