Service Centre Manager

Service Centre Manager
Location: Thurrock
Permanent

A fantastic opportunity has arisen for a Service Centre Manager to join a forward-thinking organisation leading in the design, development, and manufacturing of electric vehicles. This permanent role is located at their Thurrock Service Centre, supporting the smooth running of day-to-day operations, and driving customer satisfaction.

Our client is a global leader in electric vehicle technology, committed to sustainability and innovation. This is an exciting time to join a rapidly growing company with a focus on continuous improvement and delivering a world-class customer experience.

Service Centre Manager Duties:

• Assist in the day-to-day operations of the Thurrock Service Centre, ensuring effective running and high levels of customer satisfaction.
• Manage the allocation of work to service engineers, ensuring that Vehicle Off Road (VOR) repairs are prioritised and completed in line with service level agreements (SLAs) and KPIs.
• Increase retail revenue by providing accurate repair estimates to customers and insurance companies for accident damage repairs.
• Promote a ‘right first time’ ethos within the service centre, ensuring high productivity and quality standards.
• Implement health and safety (H&S) policies, conducting weekly H&S and fire checks to ensure compliance.
• Manage the London CSM and ensure growth in customer satisfaction through effective service delivery.
• Ensure that all repairs are carried out efficiently and cost-effectively without compromising on quality.
• Ensure the accuracy of parts stocked in both the depot and service vans.
• Monitor and manage staff productivity, ensuring that paperwork such as job cards and timesheets are completed accurately and submitted promptly.
• Oversee the progression of repairs, ensuring the company’s job booking system is updated and visible to all relevant departments.
• Maintain high standards of housekeeping, including premises, equipment, and vehicles.
• Ensure demo vehicles are serviced and inspected between customer trials, keeping the sales team updated.
• Handle customer complaints, escalating issues where necessary, and ensure timely resolution.
• Ensure technical documentation, such as parts manuals and service bulletins, is kept current and available to staff.

Service Centre Manager Requirements:
Essential:

• Competent computer skills, including Microsoft Office.
• Proven track record in managing or supervising staff within a workshop environment.
• Excellent written and verbal communication skills.
• Experience in a customer service role, particularly in the automotive or bus industry.
• Ability to provide accurate quotes and liaise with insurance companies.
• Strong organisational skills and experience in managing a team.
• Full, active driving licence.

Desirable:

• Knowledge of SAGE accounting software.
• First Aid trained.
• FLT Licence.

If you are looking for a role that allows you to grow with a forward-thinking company at the forefront of automotive innovation, we’d love to hear from you. Apply now with a copy of your CV, and a member of our team will be in touch.