Customer Service coordinator

Customer Service Coordinator

Temporary to Permanent

Northampton, NN4

Monday to Friday, 8am-4pm / 10am-6pm rotating weekly

26,000 per annum plus excellent benefits

Are you passionate about providing excellent customer service?

Are you an efficient administrator who pays great attention to detail?

Are you an organised individual able to prioritise a heavy workload?

If this sounds like you and you have previous experience in a similar role, then we'd love to hear from you TODAY!

Our Client in Northampton is seeking a Customer Service Coordinator to join their existing team.

Key Responsibilities for the Customer Service Coordinator include:

• Processing of customer orders, nationwide.
• Dealing with customer queries via telephone and email. Queries include those regarding deliveries (ETA, over/under quantity, damaged product, POD requests), pricing, invoices, backorders and product availability etc.
• Daily and ad-hoc administration tasks including matching invoices to POD', posting to customers and requesting/tracking prescriptions.

Skills and Experience required from the Customer Service Coordinator include:

• A minimum of 2 years customer service experience is desirable but not essential.
• A confident communicator with an excellent telephone manner.
• Efficient administration skills and good attention to detail.
• Ability to use own initiative with a can-do attitude.
• Ability to work in a high pressured, fast paced environment.
• IT Literate including Excel and Word.
• Experience with Salesforce would be advantageous but not essential.

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in line with the new GDPR regulations.