Credit Control Administrator

About The Role

Are you an experienced Credit Control professional with a passion for delivering exceptional customer service? Join Cotteswold Dairy, one of the UK’s leading independent, family-owned dairies, and become a vital part of our Finance Team.
 
Summary
Days worked: Monday - Friday
Hours: 37.5 hours per week across five days
Shift Times: (Apply online only)
 
Why Join Us?
 
At Cotteswold Dairy, we value teamwork, empathy, and a shared commitment to excellence. By joining our team, you’ll be part of a company that prioritizes its employees and customers, ensuring we remain the first choice for both.
 
The Role
 
As a Credit Control Administrator, you will play a key role in managing the company’s accounts receivable processes. Your main responsibilities include:

• Facilitating debt collection and improving the debtor aging profile.
• Reviewing and reporting aged debt.
• Managing customer accounts and reconciling invoices.
• Liaising with sales managers and depot staff to ensure efficient debt collection.
• Handling unallocated cash amounts and resolving account queries.
• Maintaining accurate records of chasing activity and client communications.
• Providing account information to internal departments and assisting with reception duties as required.

What We’re Looking For

Essential Skills:

• Proven experience in credit control with a good understanding of accounting processes.
• Strong communication skills, both verbal and written, with a professional and clear telephone manner.
• Exceptional organizational skills, attention to detail, and the ability to prioritize tasks under pressure.
• A proactive, positive attitude with high levels of commitment and flexibility.
• Excellent interpersonal skills and the ability to build strong client relationships.
• Competence in Microsoft Office, particularly Excel, and accounting software.

Desirable Skills:

• Knowledge of the dairy industry or similar retail business.
• Familiarity with financial and legal regulations impacting company policies.

Join Cotteswold Dairy Today!

About The Company

Established in 1938, Cotteswold Dairy is one of the UK’s leading independent family-owned dairies.  We support local farmers and communities by delivering the freshest, finest quality products and first class customer service.

Team Cotteswold:
At Cotteswold Dairy we recognise that we will achieve far greater success working as a team, with empathetic people management and valuing each other, our staff and our customers.
The aim of ‘Team Cotteswold’ is to give a disciplined and determined effort to value everyone and everything and as a consequence make the Company the first preference for employees and customers alike over the long term.

The Team Cotteswold Purpose:
Being at the heart of a responsible and sustainable dairy community
 
Benefits:

• Competitive salary with opportunities for growth and advancement.
• 22 days' holiday plus bank holiday allowance; with an additional day after 3 years of service.
• Refer-a-friend bonus scheme (up to £500).
• Cycle to work scheme.
• Discounted products and delivery options.
• Aviva pension scheme (4% employee, 4.5% employer contributions).
• Health and wellbeing support through Simply Health.