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- Job Type: Interim (3-6 months likely to be extended)
- Location: Gorleston, Norfolk
- Salary: Band 6 NHS £19.10 per hour plus holiday pay
- Hours: Full-time, 37.5 hours per week - 9am to 5pm Monday to Friday however there may need to be some flexibility in hours
We are seeking a Service Manager for the Facilities Department at this prestigious NHS Provider. This critical role involves the operational management and leadership of the Domestic Services, ensuring the delivery of high-standard, patient-facing services in accordance with NHS National Cleaning Standards 2025 and local IPAC requirements.
Day-to-Day of the Role:- Oversee the day-to-day operations of the Domestic Services, ensuring efficient and safe service delivery that meets internal and national policies.
- Maintain high cleaning standards across the facility to ensure patient safety.
- Produce high-level reports and documentation to provide assurances to both internal and external stakeholders.
- Lead and support a team of approximately 280 staff members, ensuring continuous service throughout the year.
- Address and manage Stage 1 & 2 sickness review meetings to reduce service sickness rates and improve appraisal compliance and training KPIs.
- Provide support to overwhelmed supervisors by offering direct managerial assistance and addressing additional demands placed on them.
- Assist in budget monitoring by managing resources effectively and overseeing the performance of suppliers and products used within the service.
- Proven experience in operational management and leadership within a healthcare or similar setting.
- Strong understanding of NHS standards and requirements related to facility management and patient safety.
- Excellent report writing and documentation skills.
- Ability to lead and manage large teams in a high-pressure environment.
- Experience in budget management and resource allocation.
- Strong interpersonal and communication skills to effectively manage staff and stakeholder relationships.
- Competitive salary within NHS Band 6 plus holiday pay
- Opportunity to contribute significantly to patient care and service efficiency.
- Dynamic and supportive work environment.
To apply for this Service Manager position, please apply online or contact Maxine or Andrea at Reed Norwich
