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An exciting opportunity is available for an ambitious CCTV Control Room Operator to join our dynamic team.
About CTR
CTR Secure Services is one of the leading providers of total security solutions within the UK and Europe, this is further evidenced by year-on-year growth since inception. The company stands out from other competitors due to its ability to exceed customers expectations, and in addition to this being able to provide a broad and comprehensive range of security services.
Job title
Control Room Operator
Department
Physical Security Operations Centre (PSOC)
Annual Leave
Competitive
Hours of Work
12-hour shifts, 4 on/4 off. Initially will be day shifts with a possibility/need of moving onto day and night shifts
Location
Great Yarmouth
Contract
Permanent, following a 6-month probation period
Main purpose of job
The role sits with the Physical Security Operations Centre (PSOC), the successful applicant will be joining our existing team and will be required to carry out alarm handling, CCTV monitoring on bespoke systems, PC data entry and operational manning activities to sites and camera locations.
Key Tasks and Responsibilities
including (but not limited to):
Carry our operational manning activities covering camera sites and out of hours operations phones ensuring that any issues are highlighted in line with customer service level agreements/Company policy
Prompt response to customer issues to ensure customer relationships are maintained
Good administration and housekeeping always maintained
Competency
Requirements
Qualifications
Good level of education with proven experience in a security environment.(Desirable)
Experience
Good knowledge of security/operations activities. (Desirable)
Credible presence with ability to build relationships.(Essential)
Awareness
Good Health & Safety awareness (Desirable)
High level of integrity (Essential)
Self-starter and self-supporting (Essential)
Proactive and self-motivated (Essential)
Resilient and reliable(Essential)
Communication
Excellent communication skills, both written and verbal.(Essential)
Personable and approachable with the ability to build effective relationships.(Essential)
Continuous Improvement
Ability to identify improvements to maximise time and minimise cost. (Essential)
Excellent attention to detail. (Essential)
Customer Service
Ability to build positive relationships with customers as required. (Essential)
People and customer focused. (Essential)
Confident and assertive but not aggressive. (Essential)
Decision Making
Effective decision maker which considers both immediate and long-term impact of decisions made. (Essential)
Flexibility/Adaptability
Flexible and adaptable approach to work to meet the needs of the business. (Essential)
Ability to work autonomously and flexibly. (Essential)
Ability to prioritise workload and meet deadlines & targets. (Essential)
Takes initiative. (Essential)
Professionalism
Professional in all aspects of the job, leads by example. (Essential)
Able to act as a role model for subordinates. (Essential)
Enthusiastic, positive with a can do state of mind. (Essential)
Always maintain and promote Company vision and values. (Essential)
Team Player
Good team player. (Essential)
IT Skills
Proficient in the use of Office applications and company systems. (Essential)
Benefits
Employee assistance programme
Team-building events
Competitive Holiday entitlement
Birthday day off
Sponsored charitable events
Free on-site company parking
Continuous learning and development opportunities
Company Pension
Recognition Scheme
