- Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
- Foster a positive work environment emphasizing teamwork, improvement, and top-notch service.
- Deliver exceptional experiences for residents, surpassing their needs and expectations.
- Oversee food service operations, collaborating closely with the chef for quality meals on time.
- Develop engaging activities promoting residents' interests, fun, and well-being.
- Maintain a top-notch first impression experience and uphold high cleanliness standards.
- Address maintenance issues promptly to keep the facility in good condition.
- Manage the hospitality budget to meet revenue targets while controlling costs.
- Build strong relationships with residents, families, and staff to enhance community engagement.
- Ensure staff are well-trained and equipped for effective performance.
- Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.
- Previous experience with a hospitality background-preferably some hotel experience.
- Excellent communication, motivational and people skills.
- Genuine interest in engaging our residents and their families on a regular basis.
- Organisational skills with good time keeping.
- Comprehensive induction and training programme.
- Opportunities for career development and progression.
- Employee Assistance Programme
- Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
- We’ll pay for your full DBS disclosure