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This is a hybrid position. The first 4 weeks of training will be in the office, then you will work 1 week a month in the office. You must be able to drive due to rural location of the organisation.
The Company
Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more.
Winners of ‘Insurer if the Year’ at the Yorkshire Financial Awards three years in a row. The recognition doesn’t stop there; the Moneyfacts Consumer Awards 2024 saw them crowned winners of the ‘Best Claims Service’ category! In fact, they have scooped up 20 awards in the last 5 years.
The Role
Reporting to a Claims Team Lead the role will be focussed on:
- Handling varied, niche Insurance Claims both verbally and in writing.
- Ensuring all Claims are assessed efficiently and to an excellent standard
- Handling a variety of customer calls promptly, efficiently and professionally
- Responding to customer queries via email
- Developing an excellent understanding of our products, assessment and regulations
- Proactively identifying risks and trends
- Proposing innovative ideas to the Claims Team Leads
- Dedication to professional development and customer journey
- Ad hoc duties as required by Claims Team Leads and the Claims Manager
Key Skills and Experience
It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:
- Team player - team spirit should be the cornerstone of your professional approach
- Exceptional communication – both verbal and written & finely tuned interpersonal skills
- Meticulous attention to detail – unwavering commitment to detail
- Impeccable organisation – ability to organise tasks/work to optimise efficiency
- Masterful time management – adept at managing time, working to targets/deadlines
- Dedicated work ethic - you can thrive in a fast paced and busy working environment
- Policy expertise – to learn, understand and interpret our policy wordings
- Customer service – ability to provide excellent customer service, first time, every time
Benefits
- £24,500 - £28,000 annual salary
- Up to 33 days holiday + long service increase
- Up to 5 days annual paid sickness leave + long service increase
- Hybrid / remote working.
- Flexi-time policy
- Family friendly benefits & staff policy discount
- Employee Assistance Programme
- Private health insurance.
- Free staff gym
- Free parking
- Discounted onsite kindergarten
- Workplace pension scheme
The start date is Monday 17th February where you will commence 6 weeks of training. You must have no annual leave during this time.
