Customer Service Manager

Your new companyA brilliant new opportunity is available to work in a well-established manufacturing business within the automotive sector for an experienced Customer Service Manager to look after the team of Customer Service Administrators. This position is a newly created role for a sales orientated individual with experience in the automotive sector with a background in OE (Original Equipment) or AM (Additive Manufacturing) markets. This position is a permanent role, fully on site in the Greenford area.Your new roleYour new role will be managing the customer service/order processing administrators and ensure all customer sales orders and delivery schedules are adhered to. You will ensure the team send out despatch notes, invoices and export documents. You will manage all aspects of the customer service experience to troubleshoot processes and procedures to make improvements in customer service quality. You will be a customer-facing individual, speaking to key clients face to face in order to manage relationships. You will attend operational meetings with Manufacturing, Logistics and Warehouse and senior management to ensure customer expectations are achieved. In addition, you will consult with site manufacturing and logistics teams on product demand, sourced from both sister firms and built in-house. You will set up effective communication channels with both Sales Managers and key customers to advise on changes in customer demand. What you'll need to succeedIn order to be successful, you must be a confident communicator with a client-facing demeanour, you will have 3+ years experience as a Customer Service Manager managing a team directly within the automotive OE/AM industry, have excellent IT systems experience and be confident in Excel, able to analyse data and perform V-Look ups and Pivot tables, you will be a numerate individual able to forecast demand and supply issues. Proficiency in a second language is highly desirable and you must live within easy reach of Greenford. What you'll get in returnIn return you will receive £50,000 - £55,000 depending on experience, with competitive holidays of 25 days plus bank, free parking on site, pension and standard hours are 8.00-5.00pm with occasional early Friday afternoon finishes. What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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