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- Sales Support
- CRM System
- Strong customer service
- Respond to sales inquiries via email, phone, and live chat, ensuring all interactions are logged in Salesforce.
- Follow up on sales leads, nurture customer relationships, and identify potential for future sales.
- Assist with new business development by prequalifying leads through cold calls and research.
- Provide exceptional customer service in the showroom, ensuring a positive and engaging experience for visitors.
- Maintain showroom presentation, ensuring all products are displayed correctly, and report any issues to management.
- Organize and manage incoming sales calls, ensuring efficient workflow, particularly for outbound sales activities.
- Provide administrative support to the sales team to streamline internal processes and sales operations.
- Maintain accurate customer records in Salesforce, tracking leads and sales opportunities.
- Provide regular reporting on sales performance, customer engagement, and relevant data for decision-making.
- Assist in the creation and execution of sales campaigns, newsletters, and social media content.
- Suggest improvements to order processing and operational efficiency.
- Support showroom events and client meetings, ensuring organization and a high level of customer engagement.
- Ensure all customer interactions comply with GDPR regulations and company policies.
- Utilize Salesforce to manage accounts and track sales progress effectively.
- Collaborate with the sales and wider team to contribute to business growth and success.
- Strong communication and interpersonal skills with a natural ability to engage with customers.
- Proactive and self-motivated approach, with an excellent attention to detail.
- Experience in sales, customer service, or administration is desirable, but not essential.
- Confidence in using CRM systems (Salesforce experience is a plus).
- A team player who thrives in a fast-paced, dynamic environment.
- Generous holiday allowance: 20 days + 8 performance-based bonus days, plus all bank holidays (total of 36 days).
- Ongoing training & career development: Including mentoring and coaching from external professionals.
- Annual performance bonus & salary reviews: To reward your contributions.
- Company mobile phone: Provided for work-related purposes.
- Perkbox scheme: A range of employee discounts and perks.
- Well-being benefits: Including treatments like massages and nail care.
- Eye test support: To maintain health and comfort at work.
- Birthday perks: A birthday voucher and a paid day off to celebrate.
- Exclusive staff discounts on our products.
- Regular team-building activities: Including social events, weekly lunches, parties, and drinks.
