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Customer Experience Supervisor

Zachary Daniels
Posted 8 days ago, valid for 11 days
Location

Greenhithe, Kent DA9 9TU

Salary

£32,000 - £38,400 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Bluewater is seeking a Customer Experience Supervisor with a salary of £30,000 plus bonuses.
  • The role requires a proven leader with experience in luxury or premium retail, although this is not essential.
  • Key responsibilities include leading a team to achieve sales targets, managing customer relationships, and developing staff.
  • The successful candidate will have autonomy in team recruitment and performance management.
  • Candidates should be commercially aware and able to react to business performance, with a focus on delivering exceptional customer service.

Customer Experience Supervisor | Bluewater | £30,000 + Bonuses

We are currently recruiting for a Customer Experience Supervisor for an established store in Bluewater. With Stores across the UK and Europe, our client is enjoying a sustained period of growth and success. We now have an exciting opportunity to join the retailer as a prestigious Customer Experience Supervisorand have a direct impact on the business and its future direction with this established Store

As the Customer Experience Supervisor,you will have full responsibility for delivering an exceptional service to customers. The successful retail manager will be responsible for developing the team, achieving sales targets and also managing a CRM process for high value clients. Having a background in luxury retail or premium retail would be an advantage but not essential.

Key Responsibilities as the Customer Experience Supervisor:

  • Lead a large team to achieve the highest levels of sales and service at all times
  • Customer centric; ensure the team interact with customers at all times
  • People focused: manage people and develop the team
  • Recruit, induct and train a team to focus on sales and adding value to the sales process
  • Autonomy to develop the team and recruit the right people to deliver your vision
  • Commercially aware and able to understand business performance and react to areas that are under performing
  • Drive and manage CRM activity as appropriate
  • Manage the performance of the management staff and colleagues
  • Drive incentives for staff to achieve targets and KPI's

As the new Customer Experience Supervisor,you will be a credible presence in your store and must be able to support colleagues across your area. It is important that you can work with your Store Manager on new initiatives as and when required. With a background in the luxury/premium retail preferred, we are seeking a proven leader who can succeed in an extremely competitive premium environment.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.