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Full time, Monday Friday (37.5 hours per week) 9-5pm
Office Based
Worldwide travel 1x week.
This role will support the sales department, as well as, ensure excellent customer service through managing customer inquiries, processing sales orders, and assisting the sales team with administrative tasks to ensure smooth daily operations.
Responsibilities:
Sales Admin:
- Process sales orders accurately in the system, ensuring timely fulfilment and delivery.
- Prepare and send order confirmations to customers.
- Monitor and manage the sales order pipeline, from inquiry through to delivery, ensuring all orders are on track.
- Assist the sales team in preparing sales reports, forecasts, and presentations.
- Maintain accurate and up-to-date records of customer interactions, orders, and payments in the companys CRM system.
- Coordinate with the warehouse and logistics teams to ensure the timely shipment and delivery of products.
Customer Service:
- Serve as the first point of contact for customer inquiries via phone, email, or other communication channels.
- Provide customers with accurate information regarding products, pricing, lead times, and stock availability.
- Handle customer complaints or issues in a timely and professional manner, ensuring satisfaction and retention.
- Assist with returns, exchanges, and credit notes when necessary.
- Build and maintain strong customer relationships by providing exceptional service and support.
Key Skills & Qualifications:
- Previous experience in a sales support, customer service, or administrative role.
- Excellent communication skills, both written and verbal.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
- Ability to work well within a team and independently with minimal supervision.
- Customer-focused with resilience and a problem-solving attitude.
- Experience in the industry or a similar sector is an advantage.
- Knowledge of inventory management and supply chain processes.
- Familiarity with invoicing and accounting processes.
