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We are recruiting on behalf of our client, a leading company in the commercial vehicle sector, for aCustomer Service Advisorbased in Grimsby. This is an exciting opportunity to join a well-established business that prides itself on delivering exceptional service to its customers.
The Role:
As aCustomer Service Advisor, you will be the first point of contact for customers, providing professional and efficient support across various channels. You will play a key role in ensuring customer satisfaction and smooth day-to-day operations.
Key Responsibilities:
- Handling customer inquiries via phone, email, and in-person.
- Providing product and service information with confidence and accuracy.
- Processing orders, bookings, and payments efficiently.
- Managing customer records and updating databases.
- Resolving issues and escalating when necessary to ensure a positive customer experience.
- Working collaboratively with internal teams, including sales and service departments.
What Were Looking For:
- Previous experience in a customer service role, ideally within the automotive or commercial vehicle industry.
- Excellent communication and problem-solving skills.
- Strong organisational abilities and attention to detail.
- Proficiency in Microsoft Office and CRM systems.
- A proactive and customer-focused mindset.
Whats in it for You?
- Competitive salary and benefits package.
- Full training and ongoing development opportunities.
- Supportive team environment with career progression potential.
If you are passionate about customer service and looking for your next opportunity, wed love to hear from you!
